Payment Declined? Please Read

[Spezz]

Warning

Not following this guide may result in a temporarily charge from your bank. Don't be alarmed as this charge will be refunded within

1 to 3 business days but can take up to 10 business days.  In case this happens please note that the transaction failed.

Credit and Debit Cards:

Your purchase will fail unless all of the following are correct:

1. Your billing address with Spezz Exchange must be exactly the same as your card's billing address.
   • You can edit your billing address here: https://spezz.exchange/store/index.php?/clients/addresses/.
   • In case you do not know your billing address, please contact your bank. 
   • If you recently moved houses, your bank may still have the previous billing address.
     • Either use that billing address or contact them to update it!
2. Verify you have enough funds in your bank account.
3. You are not on a VPN.

If all the items are correct and you are still getting declined, please make a support request: https://spezz.exchange/store/index.php?/support/create/.

 

Pre-Paid Card (Master and Visa gift cards):

Your purchase will fail unless all of the following are correct:

1. Your billing address with Spezz Exchange must be exactly the same as your pre card's billing address. To add a billing address to your prepaid, do the following:
   1. Flip your prepaid card over, and there should be a website(usually within the top right of the card). 
      1. Vanillagift.com prepaid cards DO NOT need to do this!  If using them, put any address upon checking out.
   2. Visit that site and login in with your prepaid card details. 
   3. On the website, there will be a button regarding the billing address.
   4. Enter any valid address and click save.
   5. Finally, edit your billing address here: https://spezz.exchange/store/index.php?/clients/addresses/.
2. Verify you have enough funds in your bank account.
3. You are not on a VPN.

If all the items are correct and you are still getting declined, please make a support request: https://spezz.exchange/store/index.php?/support/create/.